Virus defs not updating

14-Sep-2014 13:57 by 2 Comments

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STEP 5 – Create a view to help you filter out only the machines with old definitions: PS.

Below is a list of general troubleshooting steps you can take to resolve issues with the detections and the virus defintions of Kaseya Anti-Virus.

F-Secure Anti-Virus has been designed to automate all key tasks required to keep your computer and data safe from viruses - it's so easy, all you have to do is install and forget about it.

This document explains how to update Symantec Endpoint Protection definitions by running Live Update.

https://helpdesk.kaseya.com/entries/104212683–KAV-Master-General-Definitions-Detection-Issues https://helpdesk.kaseya.com/entries/98844897-KAV-Kaspersky-definition-files-failing-to-update Good luck!

This file updates your F-Secure product with the latest virus definitions.

So in the never-ending saga of KAV functionality, we discovered that after the 9.2.13 patch, many (about 15%)of our endpoints didn’t seem to be getting updated virus definitions.

We have sadly gotten used to the mismatch between the console and the agent, but in the past, it was always the console that was wrong, the agent was just fine, so we have been ignoring the warnings. In the 9.2.10 patch, Kaseya released Kaspersky 10 SP1 (10.2.4.674).If you are on our Hosted servers (K2, VA4), you can skip this step, we have already done it for you.(if you aren’t sure how to do this, click the Kaseya link above, Gonzalo does a good job of showing you) STEP 3 – Download our “Check KAV Definition Date” script and import it.If any of the below procedures does not resolve your issue, please contact Kaseya Support at your earliest convenience.Applies To: On-Premise/Saa S Applies To Versions: VSA 6.3, VSA 6.5, R7, R8, KAV6, KAV10 If the VSA is reporting that the endpoint's virus definitions are out of date, please run a manual update from the KAV module: If the flag does not disappear, please confirm if the virus definitions are out-of-date on the endpoint.During this release some changes were made on how definitions were updated, and those changes seemed to have broken some (many) of the Kaspersky 10 (10.2.1.23) version agents.